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FAQ About Monster 100

The battery is charged but not working

1. Make sure the battery is charged.
 
2. Whether the battery power switch is turned on (0 means off, 1 means on).
 
3. Check whether the bottom of the battery is installed in place, insert the bottom of the battery firmly.
 
4. Remove the battery and check whether there is any foreign matter at the interface, reinstall the battery, and test whether there is a voltage of 40v at the metal end of the battery.
 
Note: The meter cannot be turned on while charging.
 
Check the battery first. Does the charger show a green light when the battery is fully charged? If yes, the gauge most likely needs to be replaced. Below is the battery voltage test video~
 
 
If the battery has normal voltage, please follow the next video to check the electrical control:
 

Pedal clicking sound

1. Tighten the pedal.
 
2. Adjust the brake pads.

Brake failure, squealing noise

Flat tire

1. After receiving the product, please inflate the tire first.
 
2. Check the wheel set or the place where it is in contact with the tire for broken bearings or foreign matter protrusions.

Unable to speed up

1. First confirm whether the instrument can be turned on normally after the battery power switch is turned on. If not, there is a battery problem.
 
2. If the instrument can be turned on normally, first unplug the power cord plugs on the left and right sides of the brake handle, and try the handlebar and booster modes respectively.
 
If both modes work normally, replace the brake lever. If the handlebar works and the power assist does not work, replace the sensor. Otherwise, change the handlebar. If the handlebar and power assist do not work, replace the controller.

Error 30

1. Check the connection plug between the instrument and the controller. If the plug is in good condition and does not start normally, the controller needs to be replaced;
 
2. If the meter plug thimble is damaged, the meter needs to be replaced.

FAQ About Scrambler 100

Flat tire

1. After receiving the product, please inflate the tire first.
 
2. Check the wheel set or the place where it is in contact with the tire for broken bearings or foreign matter protrusions.

Speed limit

The five-speed speed adjustment is only adjusted for the assist mode.
 
In pure electric mode, the speed will not change with the gear adjustment. For safety reasons, the maximum speed limit of our car is 20MPH according to US law.

FAQ About Sciiti 100

The battery is charged but not working

1. Make sure the battery is charged.
 
2. Whether the battery power switch is turned on (① is the battery can be pulled out state, ② is the battery locked but not turned on state, ③ is the power on state).
 
3. Check whether the bottom of the battery is installed in place, insert the bottom of the battery firmly.
 
4. Remove the battery and check whether there is any foreign matter at the interface, reinstall the battery, and test whether there is a voltage of 40v at the metal end of the battery.
 
Note: The meter cannot be turned on while charging
 
Check the battery first. Does the charger show a green light when the battery is fully charged? If yes, the gauge most likely needs to be replaced. Below is the battery voltage test video~
 
 
If the battery has normal voltage, please follow the next video to check the electrical control:
 

Flat tire

1. After receiving the product, please inflate the tire first.
 
2. Check the wheel set or the place where it is in contact with the tire for broken bearings or foreign matter protrusions.

Meter lights up briefly and then goes out

1. Check the connection plug between the instrument and the controller. If the plug is in good condition and does not start normally, the discharge seat and the controller need to be replaced;
 
2. If the meter plug thimble is damaged, the meter needs to be replaced.

The battery does not charge

The video of the normal charging of the charger is as follows:

Charger temperature is too high

The charger is UL certified, and has its own over-temperature protection function, which will automatically cut off the power when it exceeds 75 degrees Celsius.
 
The following is the relevant UL certification: (including battery, adapter).
 

FAQ About Trcker 100

Flat tire

1. After receiving the product, please inflate the tire first.

Brake noise

Adjust to video:
 
 
If the problem persists, replace the front brake or rear brake.

The battery is charged but not working

1. Make sure the battery is charged.
 
2. Whether the battery power switch is turned on (① is the state of the battery can be pulled out, ② is the state of the battery is locked but not turned on, ③ is the state of the power is turned on.
 
3. Check whether the bottom of the battery is installed in place, insert the bottom of the battery firmly.
 
4. Remove the battery and check whether there is any foreign matter at the interface, reinstall the battery, and test whether there is a voltage of 40v at the metal end of the battery.
 
Note: The meter cannot be turned on while charging.
 
Check the battery first. Does the charger show a green light when the battery is fully charged? If yes, the gauge most likely needs to be replaced. Below is the battery voltage test video~
 
 
If the battery has normal voltage, please follow the next video to check the electrical control:
 

Reset mileage

Turn on the instrument, press - (minus key) + i key at the same time to reset the mileage.

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